If for any reason you are not satisfied with your purchase from Friends of Jenny, we will accept your return for exchange, store credit, or refund if mailed within 14 days of the date it was received. All items must be returned in unworn and otherwise perfect condition with the original tags attached. Footwear will only be accepted if returned in its original, undamaged shoebox. Returns that do not meet our policy will not be accepted and will be sent back to you.
Sale items are returnable within 14 days of receipt for store credit only.
Earrings, vintage, perfume, and beauty products are FINAL SALE.
We are happy to help you find a special style or size but as they will be ordered specifically for you, unfortunately we will not be able to accept returns on these items.
REFUNDS & RETURNING ITEMS
Refunds will be credited to your original form of payment, minus any shipping charges. FOJ is unable to refund any customs or duties incurred on items shipped outside Canada. You will receive an email confirmation when your refund is issued. Depending on the processing speed of your credit card company, it may take up to 10 business days for the credit to post to your account statement. To request a return, please reach out to us at firstname.lastname@example.org with your order number and reason for return. When you receive an email confirmation that your return has been approved, we will also include a prepaid, trackable shipping label that should be affixed to your box.
STILL HAVE QUESTIONS?
Please reach out to us with any questions—we are here to help! Email us at email@example.com