Friends of Jenny will ship all domestic orders via Canada Post unless otherwise stated. All domestic orders are shipped Monday-Friday within 1-2 business days after placing your order. Expedited orders will be prioritized and dispatched the following business day. Orders placed from Friday-Sunday will ship the following week. You will be notified via email and provided with a tracking number once your package has been processed and shipped.
FOJ is not responsible for delays in shipping or delivery due to forces of nature or other uncontrollable events.
SHIPPING OUTSIDE OF CANADA
All international packages will be shipped via Canada Post or DHL Express at a flat rate of $40.00 for 2 day delivery.
Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
Refused packages are still liable for any and all customs fees, original shipping charges, and any costs associated with the return shipment. Refunds for refused international shipments will be less the aforementioned fees.
We are not responsible for customs delays, and suggest customers contact their local customs bureau with inquiries or to see if your package is being held.
ORDERS BEING RETURNED
We realize that things don't always fit the way you want, or the color may a little different than you had imagined—no problem. Friends of Jenny is pleased to offer free return shipping on all packages. However, any duties or taxes incurred on the return of the package will be deducted from the total amount owed.
When you just HAVE to have a style pronto, please reach out to us at firstname.lastname@example.org and we will try to accommodate the request—because that's what friends are for!